Contact details
📞 WhatsApp Customer Service
+31 85 060 6470
Monday through Sunday
09.00-22.00
✉️ E-mail
info@silvexofficial.com
📍 Address
Silvex B.V.
Visseringlaan 23, 2288ER, Rijswijk
If you have questions
We have the answers.
Is your question not listed here? Send us a message via WhatsApp or the contact form and we will support you as soon as possible!
1. What is the delivery time of my order?
Our standard delivery time is 1-3 business days within the Netherlands and Belgium. As soon as your order is shipped, you will receive a track & trace code by e-mail.
2. Can I return my order?
Yes, you can return your order within 14 days of receipt, provided the products are unused and in original condition. Please contact us at support@silvexofficial.com for return instructions.
3. How can I determine my size?
Use our size chart on the product pages to determine the correct size. In doubt? Feel free to contact us for advice.
4. Are the safety shoes certified?
Yes, all our safety shoes comply with European safety standards and have the necessary certifications.
5. How can I contact customer service?
You can reach us via email at support@silvexofficial.com or through the contact form on our website. We aim to respond within 24 hours.
6. Do you also offer business discounts?
Yes, we offer special discounts for business orders. Please contact us for more information about the possibilities.